TimeBack Support

We're here to help you get the most out of TimeBack.

Frequently Asked Questions

How does TimeBack work?

TimeBack uses Screen Time to detect when you open social media apps. It creates a gentle pause and suggests a quick micro-habit (like 5 pushups or a breathing exercise). Complete the habit to earn scroll time.

Do I need to grant Screen Time access?

Screen Time access allows TimeBack to detect app opens and show mindful pauses. You can skip this during onboarding and enable it later in Settings. The app works best with Screen Time access enabled.

How do I manage my subscription?

You can manage or cancel your TimeBack Pro subscription anytime:

• Open the Settings app on your iPhone or iPad
• Tap your name at the top
• Tap Subscriptions
• Select TimeBack to manage or cancel

How do I restore my purchase?

Open TimeBack, go to Settings, and tap Restore Purchases. Your subscription will be restored if it's active on your Apple ID.

Is my data private?

Yes. TimeBack is built with a privacy-first approach. Your habit data and app usage data stay on your device. We do not sell or share your personal information. See our Privacy Policy for details.

The app isn't intercepting my apps

Make sure Screen Time access is enabled:

• Open TimeBack and go to Settings
• Check that Screen Time permission is granted
• Make sure you've selected at least one app to monitor